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Car Warranty
Information

Service Agreement

General Conditions
You must give Us all the information and help that We may reasonably require. This also applies where We wish to enforce any rights against any manufacturer, repairer or supplier.

You must comply with all the terms, exceptions, provisions conditions and endorsements of this Contract. Any liability We may have to make any payment depends on You keeping to Your duties under the Contract and on the truth of Your statements and answers on the Proposal Form.

1. Maintenance and servicing
    (A) Care of Vehicle - You must take all reasonable steps to safeguard Your
          Vehicle from loss or damage. You must keep it in an efficient and road
          worthy condition and regularly service it in accordance with the
          guidelines set out on The Cover under the heading Servicing
          Requirements. You must allow Us free access to examine the Vehicle at
          all times.

    (B) We will not pay any claim if the Vehicle is found to have been faulty
           when You took out the Service Contract. Therefore all Vehicles must
           have a full pre-delivery inspection before the Service Contract starts.

    (C) After each service, please ensure that the relevant service details are
          completed in this book by Your servicing garage and obtain a receipt for
          the service. You must keep the receipt for reference in the event of a
          claim.

2. Reporting a Mechanical Breakdown
If a covered parts fails, You must report this as soon as reasonably possible, but no later than 7 days afterwards, following the instructions in this Contract under "How to claim". We are not liable to pay anything if You do not report the Mechanical Breakdown as required.

3. Repairs procedure
You must obtain authorisation from the Administrator before having any repairs carried out.
Repairs should be made through the supplying dealer or a repairer nominated by the Administrator. If the covered part is beyond economic repair, the repairer may replace it with a similar part.

You may have to provide the Administrator with proof of servicing before a claim is settled under this Contract.

4. Fraud
If You or anyone on Your behalf makes a claim that is in any way fraudulent, Your Service Contract will end.

5. Termination on sale
This Contract ends if You sell or dispose of the Vehicle unless You make a valid transfer of the Service Contract. The Contract can only be transferred to a private individual who agrees to be bound by the terms of the Contract by sending Us a completed "Transfer of Ownership" Form (as included in this booklet), together with the transfer fee. If, in the event of Your death, ownership of the Vehicle passes to an immediate relative, the Contract automatically continues for the benefit of that person.

6. Cancellation
This Contract may only be cancellation if the Vehicle has been written off or in the event of Your death and provided no claims have been made.

7. If You make a claim and any other Service Contract would also entitle You to
claim, the Contract will only contribute its rateable proportion of the loss.

8. We have the right to:

     (A) examine the Vehicle;
     (B) obtain an expert assessment, the result of which will be binding on all
          parties;
     (C) nominate the repairer. If, following specific arrangements for inspection,
          and through no fault of Ours, the engineer cannot inspect - for example,
          because the Vehicle is not available or is not stripped etc - We will
          deduct fees for the second inspection visit from the authorised amount of
          the claim.

9. If We accept a claim We have the right:

(A) to require a contribution from You if the repaired Vehicle will ultimately
be in a better condition than before the claim; and

(B) to take wear and tear, according to age and mileage, into consideration
when settling the claim.

10. This Service Contract is limited to a Mechanical Breakdown of each
covered part on only one occasion during the period of cover.

11. If more than one covered part has failed at the time You Contact the
Administrator, it will be dealt with as one claim.

12. We have the right to specify the use of guaranteed reconditioned or
exchange units. Our liability will be limited to the cost of these parts.

13. If We give provisional authorisation for repairs, We will assess repair times
in line with the Institute of Consulting Motor Engineers (ICME) manual
current at the time.

14. We are not liable for any claims directly or indirectly caused by:

(A) non-compliance with the conditions relating to the maintenance of the
Vehicle;

(B) any act, omission or negligence by You (or any user of the Vehicle),
which adds to the loss or damage;

(D) parts being subjected to recall by the manufacturer or parts which fail
as a result of inherent design faults;

(E) the failure of a part which is under any manufacturer's or supplier's
warranty;

(F) wear. tear, gradual breakdown or deterioration of the covered parts;

      (G) consequential damage if it is reasonable for Us to conclude that the
            damage has been caused by failure to take preventative steps (for
            example, the Vehicle being driven with a defective part) and any loss
            arising from;
        -   excluded parts;
        -   incorrectly fitted parts;
        -   insufficient servicing;
        -   faults present at purchase;

(H) losses normally covered under a road risks insurance policy or losses
resulting from an accident to the Vehicle;

      (I) the Vehicle having been altered or modified from the manufacturer's
          original specification, or having been raced, rallied, used in competition,
          or for hire or reward;

(J) any parts which have not actually failed and which are replaced during
routine servicing or maintenance;

     (K) the Vehicle being beneficially owned by a company or person involved in
          the business of vehicle repair, servicing or dealership or by an employee
          of such a company or person;

(L) exhaust emission MOT failures, these are not Mechanical Breakdowns
and are not covered;

(M) any Mechanical Breakdown caused by lack of normal and proper use or
care, including the correct use of fuel;

     (N) the cost of any alteration, repair, replacement or loss caused by the
          failure of electrical equipment, computer hardware and associated
          equipment to process or react to the change from the year 1999 to 2000
          and beyond.

15. Customer care
If You have any enquiry or complaint about Your Contract, You should in the first instance contact us here unless specifically agreed otherwise, the law that will apply is English law.

Car Warranty

Proposal Form

The Cover

Service agreement

Transfer of Ownership

How to make claim

Platinum

Premier

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