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Information

How to make a Claim

If the Vehicle shows signs of an imminent failure, DO NOT continue to use it. This may aggravate the problem and cause greater damage, for which We will not be liable. Find the cause of the problem and check whether it is covered by this Contract. We will not pay for any stripping down of the parts to determine the cause of the failure unless We accept the claim. The most We will pay in total is the limit of indemnity for Your Contract.

If You consider You have a Claim, DO NOT proceed with repairs until the claim is authorised by the Administrator.

NOTE: If the supplying dealer of your vehicle does not have repair facilities, we would ask that you contact our preferred repairer, Nationwide Auto centres to arrange for the repair(s). Their telephone number can be found at the booklet.

Your repairer must telephone the Administrator and obtain a claim authority number. At that time the Administrator will need:

Service Contract Number
Covered person's name
Current mileage
Nature of claim
Total cost
Service history

2. The Administrator may authorise repairs immediately; call for other estimates; nominate another repairer; investigate the claim further; and appoint an independent assessor to inspect the vehicle.

3. When repairs are authorised a claim authority number will be given. However, admission of liability is conditional on the terms and conditions of this Contract having been kept to, for example, servicing.

4. On completion of repairs, send the following documents to the Administrator at the address on the claim form;

fully completed Claim Form; and
the repairers invoice for repairs, which must quote the Proposal Form number, authorisation number and details of who to pay; and
evidence of the Vehicle service history, including invoices, from the start date of the Contract.

Out-of-hours Claims
The Administrator's hours are 9am - 5pm Monday to Friday. If a claim arises outside these hours, the claim must be registered on the answering service on the booklet.

Payment
On completion of the repairs, the repairer must invoice Avon Warranty Services Limited and send the documentation mentioned in the section entitled 'How to make a Claim' quoting Your Service Contract Number and the repair authority number to the Administrators address at the booklet.

Car Warranty

Proposal Form

The Cover

Service agreement

Transfer of Ownership

How to make claim

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